Enterprise Support Specialist

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Job Description
  • Three to six month contract
  • Major responsibilities will include providing local and remote support to users on all aspects of user reported problems (including software, hardware, tablets, mobile devices, and printers), responding to customer requests in a timely manner (documenting all support centre calls and managing issue tracking process), participating in process improvement of call tracking processes and procedures to maintain a standard operating procedure for issue management, ensuring users receive appropriate training to meet their individual needs, configuring all company PCs and mobile devices, assisting with basic deployment or maintenance procedures, assisting with functional testing of new hardware or application systems, participating as a team member on large IT projects, escalating support issues to the next level or third party in a timely fashion, and complying with established departmental processes and procedures designed to support internal control efforts (supporting internal and external audits to verify IT policies are enforced)
  • Degree or diploma in Computer Science required
  • At least three years of experience working in a technology support centre expected 
  • Must have a basic knowledge of voice, data, and video communications
  • Strong working knowledge of Microsoft operating systems and software needed
  • Must be capable of troubleshooting basic aspects of Local Area Network and Communications problems
  • Microsoft Certified System Engineer and Cisco Certified Engineer designations are a plus

Apply online: http://apply.expresspros.com

By email         : marcia.perry@expresspros.com

In person: 347 Christina Street North



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