Client Support/Resource Aide

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Job Description

Client Support/Resource Aide

The WorkPlace Group is recruiting for a Client Support/Resource Aide job incumbent. This is a full-time contract position ending March 31, 2020, with potential for renewal.  

Job Summary

The individual in this position will provide administrative support to the organization and be the first point of contact for a diverse population of clients entering the agency.

Duties include but are not limited to:

  • Greet and assist clients in the Resource Centre;
  • Answer, screen and forward telephone calls;
  • Schedule and confirm client appointments;
  • Co-ordinate intake of new clients and utilizes knowledge of in-house programs and services to assist clients;
  • Register clients for workshops and provide support if needed;
  • Maintain accurate records, file appropriately, and utilize a variety of databases; and
  • Perform other general administrative duties.

Educational Requirements

  • One-year diploma in Business Administration or equivalent (preferred)
  • Entry level position

Additional Requirements

The ideal job incumbent will:

  • Be detail-oriented and organized;
  • Have strong communication skills and interpersonal abilities;
  • Have the capacity to multi-task and work efficiently in a dynamic environment;
  • Adhere to strict confidentiality and privacy policies;
  • Possess advanced computer and social media skills; and
  • Be able to obtain a Vulnerable Sector Check upon offer of employment.

Hours of Work

Monday through Friday, 8:30 a.m. to 4:30 p.m.

Please note, to be considered for this position, interested candidates must email their cover letter indicating salary expectations and resume to

The WorkPlace Group is an equal opportunity employer servicing our diverse communities. We are committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Although we appreciate all applications, only those selected for an interview will be contacted.


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